Protecting Patients and Protocols

Jaclyn Chasse, ND

My patient’s protocol for mood support had been going great…until a few months later, when he called me to say he was feeling ‘terrible.’

The patient had done his best to stay on protocol. It was in our follow-up,  as he pulled the supplements from his bag, that I noticed what had gone wrong. One of his daily supplements, a St. John’s wort with 5-HTP, wasn’t the brand I recommended.

My patient had found his self-selected refill online.  It was “way cheaper than the one in your office.” he would tell me. Looking at the bottle, I didn’t doubt it.

Together, we got him back on protocol with the original supplement recommendation. He felt immediately better, and I was reminded of an uncomfortable reality.

This patient’s story isn’t unique—or even rare. A third of our patients purchase their refills online, many through online mega-retailers or auction websites. As healthcare professionals, we know that not all formulations and brands are the same (no matter how similar the label looks), but our patients aren’t as well equipped while swiping through Amazon on their phone.

Even with their health at stake, many patients prefer buying their refills online. We could try to convince them not to, but I choose to empower them instead.

For me, having an online dispensary like Wellevate is the only thing that works. It offers patients the convenience and price they’re looking for, so my practice can better support their healthy living.

Wellevate brings your expertise and recommendations to your patients where they prefer to shop. They get the convenience they expect, and we get the assurance that we’re helping to keep them on plan.

That’s why I use Wellevate, and why I recommend it for your practice.

To learn more about Wellevate,  click here to schedule a demonstration with one of our concierge team-members or click here to sign up now.

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